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Hue: Custom GPT Powered AI Chatbot Trained On Your Data Try Hue 1-877-548-3001 Sign in About Contact SCHEDULE DEMO NEED HELP? Solutions By Market Customer Support Contact Center Lead Generation IT Help Desk By Use Case E-Commerce Improve CX. Grow Your Business. Higher Education Recruit and Support Students Self-Help Let Your Customers Help Themselves Google Business Messages Turn Google Searches Into Customers LiveHelpNow For Free For Startups From Startup To Big Time In No Time By Use Case 24 X 7 X 365 Never Miss a Chat Again SMBs Small to Midsize Business Solutions Workforce Management Effortless Shift and Time Tracking Call Deflection Waiting On Hold Is Extinct HIPAA Compliant Chat and Email Communications Patient Privacy. Our Priority. Products Live Chat Software ChatGPT Customer Service Software Help Desk Ticketing System Live Chatbot 2-Way SMS Texting FAQ Software 24/7 Live Chat Support Cloud Phone System Social Media Customer Support Customer Success Pricing Resources Blog Partner Program Agent Gamification Agent Test Ebooks Webinars Alliance Partners Recent Articles LiveHelpNow Software Features to Shine in 2024 5 Best Live Chat Systems in 2024 Best Knowledge Base Tools for 2024 Support Product Support Integrations Downloads Developer/API Docs FAQ Software The knowledge base tools your team needs. The answers your customers want. Self-help perfection. Everybody has a question that you don’t have time to answer. Your staff. Your customers. Your kids (Sorry. Can’t help with that last one). With LiveHelpNow’s FAQ software, all that clamoring for your attention will be a distant memory. Because now, your team and your customers will already have access to all the answers they’ll ever need. One easily searchable FAQ builder to make self-service support a breeze. The Right Answers Every Time, Anytime. 30 Day Free Trial. No commitment. Get Started Today! The gift that keeps on giving. Your customers and agents will help themselves to a knowledge buffet. Some Customers Want to Help Themselves. No one likes contacting customer service. Give your customers the opportunity to help themselves on their terms. They’ll be happier and so will your agents. Everybody wins. Take I Don’t Know” Out Of Your Team’s Vocabulary. With access to the company knowledge base, every answer your agents need will be right in front of them. All FAQs will be neatly tagged, organized, and instantly accessible. That means when your customers ask a question, your agents won’t have to struggle or place them on hold. Never Repeat Yourself AGAIN. Sick of feeling like it's Groundhog’s Day? Let us put an end to your suffering. The answers to the questions your customers and staff always ask will be right at agents' fingertips. You won’t have to sound like a broken record anymore. Schedule a Demo Knowledge Base Benefits Everything you need to offer the best in self-service support. Reduced Call Volume Give customers the option of self-service, reducing call and chat volume by up to 70%. Free up your agents to handle more challenging inquiries that need hands-on attention. Instant SEO Boost Every article is assigned its own URL. This will expand your site’s content with relevant information. It will also make it easy for search engines to scan and index published content. TaggingCategorization FAQ software features allow you to label and tag every article. All data will be automatically categorized, so it can be easily found by your employees or your customers. Chatbot Our chatbot can use knowledge base articles to answer your everyday FAQs. Free up agents so they can give specialized attention to customers’ more challenging inquiries. Key Integrations The FAQ software will integrate with your website, business processes, and other LiveHelpNow services (e.x. live chat software, ticket management software). Featured Content Users will have easy access to the answers they’re most likely to need. The Knowledge Base homepage will intuitively display your latest, most popular articles first. Leverage Customer Feedback Customers can rate your articles and leave comments. Use their feedback to gain insight into the types of solutions they are looking for. Simplified Employee Training Add sales scripts, troubleshooting and training resources to your knowledge base. Then, use it as a resource to bring new hires up to speed in record time or to keep your veterans on their A-game. Shareable Anywhere Shareable article links will allow you to send information to anyone anywhere. Do it instantly via email, live chat, SMS/text message or social media. Success Story LiveHelpNow Tools Maintain Customer Satisfaction at FXChoice From the need for a multi-language knowledge base to supporting agents and customers in various locations, FXChoice needed the right tools to adjust its sails in the whirlwind of change. Here’s how they did it. Read Their Start your free trial today! Get a free trial Recent Articles Jan 31 LiveHelpNow Software Features to Shine in 2024 01/31/2024 By: Natalya Bucuy The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s not forget about the extra day we get in February, as 2024 marks the second leap year of the 2020s. […] Know More Jan 19 5 Best Live Chat Systems in 2024 01/19/2024 By: Natalya Bucuy Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achieve your goals, companies must seek the best fit. And so, each company listed might present something for everyone. […] Know More Jan 02 Best Knowledge Base Tools for 2024 01/02/2024 By: Natalya Bucuy In this comprehensive guide, we will delve into the world of knowledge base tools and help you understand why they are an essential asset for any business. We will explore the key features that make an effective knowledge base tool and discuss the different types available. By the end, you will have all the information […] Know More Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.” - Joel Levin, VP of Support By Market Customer Support Contact Center Lead Generation IT Help Desk Pricing Customer Success Use Cases E-Commerce Higher Education Self-Help 24 X 7 X 365 SMBs Workforce Management Google Business Messages Call Deflection Products Live Chat Software Help Desk Ticketing System FAQ Software Live Chatbot – Hue ChatGPT 24/7 Live Chat Support 2-Way SMS Texting Cloud Phone System ChatGPT Customer Service Software Social Media Customer Support Resources Blog Partner Program Agent Gamification Agent Test Ebooks Webinars Alliance Partners Support Product Support Integrations Downloads Developer / API Docs CompanyContact Us Sign in Free Trial Sign Up Product Demo Our Companies System Status Privacy Policy EULA Copyright © 2010 - 2023 LiveHelpNow ® LLC. All Rights Reserved. US Patents Nos. 9,178,950 and 9,584,375; and Patent...